Rubicon.CX: Content and Experience Consulting

Content + Experience Strategy

We believe in the power of content

Fractional head of content and contract content support

Engaging a fractional head of content or chief content officer gives you an alternative between a few freelancers to support your team and six-figure director of content.

You get an embedded partner who not only owns the strategic vision, but also isn’t afraid of rolling up their sleeves and diving into the work. It’s likd leasing years of content experience in someone who attends all the right meetings, is on you messaging platform, and is accountable for results, but only for the hours you really need. Get the benefits of an in-house leader with the flexibility and cost-efficiency of a contractor—all for less than a typical agency rate.

What’s happening

The content problem

Too often, companies look at content as the last river to cross for an experience, with little understanding of the content they have or where that content will go. Many believe that it will take care of itself in a programmatic fashion.

Unfortunately that just replicates the problems that may lie with the existing content, and it doesn’t take into account how content will fit within a design system, leading to a less-than-optimal experience for the audience. And ultimately, it will undermine the entire experience because your content lies at the heart of the overall experience.

WHY RUBICON CX

Content and experience
the Rubicon CX way

We’ll cross that river with you. Our mission to is help you transform your content into engaging conversations that lie at the heart of an experience. It’s never as easy as you think it may be.

So, we think big and work tirelessly with our counterparts and clients to uncover the best approaches and designs.

We ask questions.

We think, and we ask follow-up questions.

We listen.

We adjust.

We don’t rest until we’ve delivered actionable recommendations and a content and experience design that will not only suit your audiences’ needs, but also enable business users to easily maintain content to optimize it and keep it relevant.

What we consider: the pillars of an effective content strategy

Any content and experience strategy leverages brand knowledge and user insights from all available source to inform what our goals are and how we will use them to align with user needs and larger business goals.

Content experience

Always Consumer-Centric
This is the journey that defines the experience for the end-user. We design a targeted solution supporting a targeting or enterprise Content Strategy. Then, we create compelling content to move users through the funnel and keep them engaged. It’s all about the conversation.

Content delivery

Connected Digital & Print Platforms
The platforms determine the model and system design necessary to acquire, create, maintain, and approve content—wherever it is delivered. Using the back-end to drive toward branded engagement, for customers and business users alike.

Content governance

Ecosystem Evolution
Designs the operational processes and mechanisms that are required to ensure the continued success of content to maintain and evolve the ecosystem, including the roles required and their responsibilities.

Our offerings

Enterprise content
strategy

Creating content and experience strategies for complex organizations that considers content management systems, digital asset management systems, analytics tools and the of course the overall brand, while retaining a user focus.

Content modeling & taxonomy

Building author friendly authoring experiences in content management systems (CMS) with atomized content type design and crafting enterprise taxonomies that not only make content findable but also enabling contextual content presentation and personalization..

Content migration strategy & planning

Understanding the universe of existing content and its utility for the current purpose. Assessing what content should be retained, updated, edited, or retired, and formulating with a strategy and a tactical approach to programmatically or manually migrate the content.

Omnichannel strategy & personalization

Creating an encompassing omnichannel content strategy that looks to meet your customers where they actually are and craft content to meet them in these spaces. Designing the content journey to match users’ needs and expectations while meeting business objectives.

UX content strategy &
writing

Thinking about the aims and goals of content within an actionable, transactional user experience and determine the right approach to craft content for it using an appropriate voice and tone, while fitting within the user interface.

Content marketing &
activation strategy

Creating a strategy for content marketing efforts including editorial calendars for the creation of content marketing content, wherever it might live. Crafting a strategy for your bought, owned, and earned content and activating it in all channels.

Explore more at the crossings blog

Keep up to date with Rubicon CX’s views and thoughts
on pressing content and experience topics

View the Blog

PAST CLIENTS WHO HAVE TRUSTED US

Judge us by the company we keep

We’ve been lucky enough to do some very cool work with some very cool companies, in a variety of sectors and verticals. The selection of brands below represents a nice sampling of the range of industries where we’ve helped out clients achieve their content and experience goals.